01 — Reviews

Every review gets a reply. Even Sunday's late-night one-star review.

Replies that sound like the business, not a robot. You decide which go out automatically.

Pizzeria Da Marco · Nantes◷ Awaiting approval

Thomas L.★☆☆☆☆

Pizza arrived cold. Sunday evening ruined.

Suggested reply12 s

Hi Thomas, a cold pizza is exactly what we don't want to deliver. Send us your order number privately so we can look into it. — Marco

Approve and publishEdit

One review, three businesses

The same review doesn't get the same reply everywhere.

The review: “The wait was far too long.”

So sorry about the wait! On Saturday mornings the whole neighbourhood comes for bread at once. Try before 9 am: it's quieter and the bread is fresh from the oven. — Sophie, Boulangerie Moreau

Publishing rules

Automatic for good reviews. Approved for the rest.

Default setting, adjustable per profile.

★★★★★Reply published automaticallyAuto
★★★★☆Reply published automaticallyAuto
★★★☆☆Based on your settingYour choice
★★☆☆☆Mandatory approval and notificationNeeds approval
★☆☆☆☆Mandatory approval and notificationNeeds approval

Tone settings

Three minutes per profile. Once.

Describe the business as you would to a new employee. AI uses it for every reply.

Settings · Boulangerie Moreau

How to address customersFormal

ToneWarm, simple

Length2 to 3 sentences

SignatureSophie, Boulangerie Moreau

Mention when relevantOpen from 6:30 am

Blocked wordsrefundfree

Limits

What AI will never do.

Invent an offer or goodwill gesture
Promise a refund
Reply to a negative review without your authorisation
Use a word you've blocked
Reply to a deleted or reported review

02 — Posts

Scheduled Google posts

One post a week, written and published.

03 — Prospecting

Branded audits

The audit sent before the meeting.

04 — White label

Client portal

Your clients see your logo.

No review left unanswered. Starting tonight.

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